We collect information you give us directly. That includes your name, phone number, email address, service address, and details about your water damage or restoration needs when you call, fill out a form, or request an estimate.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time and date of your visit. We use cookies and similar tools to gather this data.
We use your contact and service information to respond to your request, schedule an inspection or service call, provide an estimate, and complete the restoration work you asked for.
We may use your information to send service updates, invoices, and occasional follow-ups about your project. We also use website data to improve our site, understand what visitors need, and keep our services running smoothly.
Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help the site remember your preferences and understand how you interact with our pages.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still call us at (833) 321-7153 for help.
We use third-party analytics tools, such as Google Analytics, to track website traffic and usage patterns. These tools collect information sent by your browser as part of a web page request, including your IP address and pages visited.
These third-party providers have their own privacy policies. We do not control their data practices, but we choose providers that help us serve you better without collecting more than needed.
We do not sell your personal information. We share it only with trusted partners who help us run our business, such as scheduling software, payment processors, and insurance companies involved in your claim.
We may also disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer. In every case, we share only what is necessary for the purpose.
We keep your personal information for as long as needed to provide services, meet legal and accounting requirements, and resolve any disputes. When information is no longer needed, we delete or anonymize it securely.
How long we keep specific records depends on the type of information and why we collected it. For example, service records are kept longer than website analytics data.
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse. These measures include secure servers, encryption where appropriate, and limiting access to your data to employees who need it to do their jobs.
No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.
You have the right to request access to the personal information we hold about you, ask for corrections, or request deletion. You can also opt out of marketing communications at any time.
To exercise any of these rights, contact us using the details below. We will respond within a reasonable time and in accordance with applicable California privacy laws.
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page with a new effective date. We encourage you to review this page periodically to stay informed about how we protect your information.
Your continued use of our website or services after any changes means you accept the updated policy.